Rights & Responsibilities

It is the right of the patient to:

  1. A Patient has the right to respectful care given by competent personnel.
  2. A Patient has the right, upon request, to be given the name of his attending practitioners, the names of all other practitioners directly participating in his care, and the names and functions of other health care persons having direct contact with the patient.
  3. A Patient has the right to consideration of privacy concerning his own medical care program.  Case discussion, consultation, examination, treatment, and medical records are considered confidential and shall be handled discreetly.
  4. A Patient has the right to confidential disclosures and records of his medical care except as otherwise provided by law or third party contractual arrangement.
  5. A Patient has the right to participate in decisions involving his health care except when such participation is contraindicated for medical reasons.
  6. A Patient has the right to know what CPEC rules and regulations apply to his conduct as a patient.
  7. The Patient has the right to expect emergency procedures to be implemented without unnecessary delay.
  8. The Patient has the right to good quality care and high professional standards that are continually maintained and reviewed.
  9. The Patient has the right to full information, in layman's terms, concerning diagnosis, evaluation, treatment and prognosis, including information about alternative treatments and possible complications.  When it is not medically advisable to give the information to the patient, the information shall be given on his behalf to the person designated by the patient or to a legally authorized person.
  10. Except for emergencies, the practitioner shall obtain the necessary informed consent prior to the start of a procedure.
  11. If the patient is unable to give consent, a legally authorized person has the right to be advised when a practitioner is considering the patient as a part of a medical care research program or donor program.  The patient or responsible person shall give informed consent prior to participation in the program.  The patient or responsible person may refuse to continue in a program to which he has previously given informed consent.
  12. A Patient has the right to refuse drugs or procedures, to the extent permitted by status.  A practitioner shall inform the patient of the medical consequences of the patient's refusal of drugs or procedures.
  13. A Patient has the right to medical and nursing services without discrimination based upon age, race, color, religion, sex, national origin, handicap, disability, or source of payment.
  14. The Patient who does not speak English shall have access, where possible, to an interpreter.
  15. CPEC shall provide the patient, or patient designees, upon request, access to the information contained in his medical records, unless the attending practitioner for medical reasons specifically restricts access.
  16. The Patient has the right to expect good management techniques to be implemented within CPEC.  These techniques shall make effective use of time for the patient and avoid personal discomfort of the patient.
  17. When an emergency occurs and a patient is transferred to another facility, the responsible person shall be notified.  The institution to which the patient is to be transferred shall be notified prior to the patient's transfer.
  18. The Patient has the right to examine and receive a detailed explanation of his bill.
  19. A Patient has the right to expect that CPEC will provide information for continuing health care requirements following discharge and the means for meeting them.
  20. The Patient is informed of his/her right to change primary or specialty physician if another qualified physician is available.
  21. In the event of absence of malpractice insurance coverage, the Patient is provided with appropriate information regarding such absence.
  22. A Patient has the right to be informed of his rights at the time of admission.
  23. A Patient has the right to file a complaint.  Complaints should be directed to the Director of Nursing or Administrator.
  24. A Patient has the right to review the credentials of the Professionals providing their care.
  25. The patient is informed that CPEC is physician owned and has the freedom of choice in selection of facility or physician.

 

 

It is the responsibility of the patient to:

  1. Patients are expected to keep appointments or telephone CPEC when they cannot keep a scheduled appointment. 
  2. Patients are expected to provide complete and accurate information to the best of his/her ability about his/her health, any medications including over-the-counter products, and dietary supplements, and any allergies or sensitivities.
  3. It is the patient's responsibility to cooperate in the treatment program that their doctor specifies.
  4. Patients are expected to provide a responsible adult to transport him/her home and remain with him/her for up to 24 hours if necessary.
  5. Patients are expected to be respectful of all health care providers and staff, as well as other patients, their family members and personal property.
  6. Duly authorized members of the patient's family are expected to be available to personnel for review of the patient's treatment in the event that the patient is unable to communicate with the physicians or nurses.
  7. It is the responsibility of the patient to provide information necessary for insurance processing of their bills, to be prompt about payment of their office/center bills, and to ask any questions they may have concerning their bills.
  8. It is the patient's right to have an Advance Directive; however, if a patient has a procedure done in this facility and has signed his/her consent for procedure, it is CPEC's policy that Advance Directives are not honored and emergency services will be provided, if necessary.

 

 

 

If an individual feels that a complaint was not followed up appropriately, the Pennsylvania Department of Health may be notified at 1-800-254-5164 (hotline).  Written complaints can be mailed to:  Pennsylvania Department of Health - Central Office DAAC, 625 Forster Street, Room 532, Harrisburg, PA  17120-0701

For Patients who are Medicare Beneficiaries:  The Medicare Beneficiary Ombudsman can help individuals receive information and the help they need to understand the Medicare options that apply to their Medicare rights and protection.  The website for the Office of Medicare Beneficiary Ombudsman is: http://www.cms.hhs.gov/ombudsman/resources.asp